Job Description

At Build-A-Bear, the Chief Workshop Manager is responsible for the flawless execution of the store experience for both guests and associates. A leader who fully embraces our core values and standards while inspiring others is essential. 

 

RESPONSIBILITIES: 

•    Serve as a role model leader, embodying the values and standards of the organization

•    Network, hire, and train a high-performing store team

•    Accountable for the overall success of the store, including achieving financial goals, maintaining operational efficiency, and delivering outstanding guest experiences

•    Responsible for the development and growth of their store team

•    Ensure the store maintains a visually appealing and engaging environment

•    Responsible for overseeing all aspects of store operations, including inventory management, scheduling, and compliance with company policies and procedures

•    Develop and execute strategies to increase sales, control expenses, and achieve financial targets

•    Conduct performance reviews and performance improvement plans, resolve performance issues promptly according to Build-A-Bear established guidelines

•    Provide leadership support to ensure that all team members understand and adhere to the organization's service standards

 

REQUIRED QUALIFICATIONS: 

•    2-4 years of store management experience with a proven, successful history in a customer-centric business, preferably in specialty retail 

•    Basic understanding of POS, payroll, metric performance reports, HR systems and Microsoft Outlook 

 

BEHAVIORAL TRAITS FOR SUCCESS: 

•    Motivated to build high performing people and teams

•    Thrives in creating a fun and interactive experience for employees and guests

•    Enjoys meeting and interacting with new people 

•    Ability to connect with diverse employees to inspire results

•    Exercises good judgment in ambiguous situations 

•    Displays strong initiative and self-direction

•    Unites teams to deliver strong results 

•    Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure

•    Leads with a confident extraverted style that can enliven, engage, and positively impact individuals and groups

•    Maintains a positive outlook when encountered by challenging circumstances 

 

WORKING ENVIRONMENT: 

•    Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day 

•    Ability to work a typical retail schedule including days, evenings, weekends, and bank holidays

 

YOUR PERFORMANCE WILL BE MEASURED ON: Your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

•    Consistent execution of operational standards  

•    Ability to foster team collaboration, communication, and performance

•    Decision-making, judgment, and execution 

•    Consistently meet financial objectives

•    Ability to inspire their team to deliver exceptional customer service and uphold operational excellence

•    Ability to address situational, factual, and interpersonal issues 

•    Stakeholder feedback 

Apply via the Build a Bear website