Job Description

In this role you will:

• Support the store management team towards the accomplishment of the retail plan
• Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies
• Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
• Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action

• Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
• Track store KPI’s, identifying opportunities and risks, supported by a clear course of action
• Align with line manager on action plans from store performance reviews
• Collaborate with line manager on opportunities for key trading periods
• Support line manager in monitoring store expenditure and cost budgets, whilst ensuring that staffing is optimised to meet business demands

• Maintain a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store
• Implement and manage audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
• Complete online Health and Safety tools and take associated actions to ensure compliancy and a safe working environment for all
• Ensure operations, processes and systems in store are implemented and regularly reviewed to enable smooth running and resolution of issues in a timely manner
• Escalate issues to appropriate team when necessary in a timely manner
• Effectively manage your time to ensure all deadlines are met and full compliance is achieved.

• Empower a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition by living the values and personally demonstrating how to foster a customer centric-culture
• Embrace the Global Retail Mystery shop program using the results to recognise strengths and share best practice whilst identifying skill gaps and training requirements
• Execute in-store marketing activities and monthly visual merchandising plan to company standard
• Stay informed of current trends and contribute to weekly Competitor Watch of the local market place
• Understand and actively anticipate consumer needs and goes the extra mile to delight customers

• Support a shared vision by communicating clear goals, and fostering a positive and rewarding work environment, through set objectives
• Develop skills and capability in the store team and maintain a culture where they never want to stop learning, empowering others to meet their goals
• Support the store team in achieving PDP objectives
• Conduct monthly 1-2-1s with feedback, leveraging coaching style where appropriate to guide your store teams’ performance
• Support in recruiting passionate and driven individuals who will complement the team and are Lindt brand ambassadors
• Partner with line manager to resolve performance issues in a timely manner, utilising Area Manager and HR support where necessary
• Communicate effectively between stakeholders and all depts of the business.

How to apply

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