Sales Advisor
RoxCompetitive Salary + Bonus + Incentives + Benefits
ROX is an award-winning British luxury jeweller creating some of the UK’s most inspiring jewellery and retailing the world’s finest luxury watches. ROX has a unique retail formula showcasing contemporary, in-house designed jewellery with dramatically different showrooms in Glasgow, Edinburgh, Newcastle, Leeds, Liverpool and London. ROX is built on its trademark “Diamonds & Thrills” experience that ensures every customer has a truly memorable and exciting shopping journey from start to finish.
We are looking confident, sales driven luxury sales advisors to join our team. This role suits someone who enjoys building relationships, closing sales and working with luxury jewellery in a high-profile, luxury retail environment. This is not a passive retail role. You will be expected to engage, consult and convert.
Key responsibilities include:
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Working in a high-performance sales culture to achieve individual and shop targets
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Providing 5-star hospitality and extra-ordinary customer experience
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Actively engaging customers and converting enquiries into sales
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Confidently consulting on diamonds, fine jewellery and luxury watches
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Building and maintaining a personal client book
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Following up with clients via phone, email and messaging
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Delivering exceptional aftercare and repeat business
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Maintaining immaculate superior standards and personal presentation
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Merchandising our jewellery in accordance with our guidelines
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Acting as a brand ambassador for ROX - Diamonds & Thrills
Skills & Experience
This role will suit someone who is commercial, confident and ambitious with a friendly and outgoing personality. Ideally, you will have:
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At least two-years experience in a highly customer-focused retail or hospitality environment
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Strong communication and interpersonal skills
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A natural ability to build trust and rapport
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A genuine interest in jewellery, watches and luxury goods
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Confident discussing and selling high-value jewellery
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Ability to thrive in a target-driven environment
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Proven sales experience is an advantage but not essential
What We Offer
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Competitive basic salary plus generous commission, incentives and benefits
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Structured training programme
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Clear progression opportunities within ROX
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A high-energy, professional luxury retail environment
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The opportunity to work with exceptional jewellery and watch brands
To apply, send your CV to Jo.pruska@rox.co.uk
